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This message is from the Motor & Non-Motor Claims Procurement Team, which oversees and manages suppliers handling non-motor claims for plumbing, building, loss adjusting, contents replacements, repairs, salvage, autobody repairers, assessors, glass and care hire.
All approved suppliers have been thoroughly vetted for quality assurance, cost efficiency, compliance, and service standards. The importance of using only those on the approved panel cannot be overstated.
When suppliers outside of this network are engaged, several risks arise:
Increased claims spend and lack of cost control – such suppliers do not comply with stipulated and agreed rates
No contractual protection in the event of complaints or defective workmanship
Non-compliance with internal procurement policies and claims governance
During the current financial year, a substantial spend has been outside of the approved supplier base. To protect our business and customers, we need to reduce this non-preferred spending. Your cooperation is essential to maintain service standards, control costs, and minimise operational risks.
For access to the current approved supplier list please login to our Procurement Pages supplier directory. If you have questions regarding supplier usage, please contact the Claims Procurement Team at: