H-ello from Claims

Dear Broker Partners,

As we move into the last 3 months of Hollard’s financial Year, I’m reminded once again that the strength of our industry lies in collaboration, real, practical partnership that enables us to deliver meaningful outcomes for our customers. Thank you for the professionalism, resilience and commitment you continue to demonstrate in an environment that continues to evolve at pace.

The first six months of Hollard’s financial year saw us deepen our focus on operational excellence, turnaround times and improved communication. Your feedback and engagement continue to shape how we improve, adapt and deliver. I’m pleased to share progress on several key initiatives that directly support this goal, from enhanced process efficiency to improved transparency through structured broker updates. These improvements remain central to our commitment: to equip you with timely, accurate information so you can support your clients with confidence.

Looking ahead, we will continue to strengthen the foundations laid in the first 6 months, focusing on better cost containment, strengthened risk mitigation and a sharper emphasis on claim quality. Our work across both Power 4 (non‑motor) and Power 5 (motor) continues to mature and we remain steadfast in driving the behaviours and operational disciplines that ensure we deliver value back into the insurance ecosystem.

In this edition, you’ll find insights into emerging trends, shifts in frequency and severity across key lines and practical guidance aimed at helping you navigate increasing complexities, particularly as economic pressures, infrastructure strain and environmental volatility continue to shape the claims environment.

This newsletter is crafted for you. Your feedback over the past months continues to influence what we prioritise and how we show up in this space. Please keep it coming. Let us know what lands well, what needs more clarity and where we can support you better.

Once again, thank you for your continued partnership and trust. Together, we remain focused on delivering excellence and keeping customers at the heart of everything we do.

In case you missed the 2nd Claims Webinar, click here to view.

Regards
Arie.