Introducing Hollard’s new non-motor loss adjusting team

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A bold step forward. A smarter way of working. A major win for partners, customers and our shared future.

We’re pleased to announce the official launch of our Non‑Motor Loss Adjusting Team – a transformative milestone that positions us to deliver faster, smarter, more cost‑effective and reliable loss adjusting services than ever before.

This isn’t just a new team. It’s a strategic leap built on data, innovation and the relentless drive to improve our customers’ experience at their moment of truth.

Why this matters: A big moment for Hollard & our brokers

Historically, non-motor loss adjusting relied heavily on external providers, often resulting in variable turnaround times and limited control. A deep review of our operating model highlighted opportunities to improve efficiency, reduce cost per claim, increase quality control and simplify processes for customers and brokers. These insights formed the foundation of our Loss Adjusting Target Operating Model (TOM), which confirmed the value of moving this capability in house.

The result?
A future‑fit, high‑performance internal team equipped with the tools, technology and training to enhance oversight, consistency, and service delivery across the country.

Meet our new team

Skilled, energised & ready to deliver

We’re delighted to welcome the first cohort of internal Loss Adjusters. They bring deep experience, strong capability and a shared commitment to service excellence:

  • Monde Ntuli – Internal Loss Adjuster, JHB
  • Sakkie Steyn – Internal Loss Adjuster, PTA
  • Joash Govender – Internal Loss Adjuster, JHB
  • Reginald Malebadi – Internal Loss Adjuster, JHB
  • Thabelo Makuvhile – Loss Adjusting Administrator, JHB

Our new team members are being equipped with professional tools of trade, wearable tech, training, and branded workwear – ensuring they represent Hollard confidently and deliver work of the highest standard from day one.

Where innovation meets claims excellence

This team forms part of our broader Claims Moment of Truth (CMOT) ambitions.
We are also experimenting with emerging technologies such as augmented reality wearables, moisture meters, digital measurement tools and mobile data solutions to enable faster, richer and more accurate assessments.

The future of non-motor loss adjusting at Hollard is human led and tech enabled.

Where innovation meets claims excellence

This team forms part of our broader Claims Moment of Truth (CMOT) ambitions. We are also experimenting with emerging technologies such as augmented reality wearables, moisture meters, digital measurement tools and mobile data solutions to enable faster, richer and more accurate assessments.

The future of non-motor loss adjusting at Hollard is human led and tech enabled.

What this means for our broker partners

Brokers can look forward to:

Faster assessments

Improved communication and consistency

Cost-efficiency

Better quality control

Enhanced customer experience

A future we are building together

The launch of the Non‑Motor Loss Adjusting Team is just the beginning. In the coming months, we will continue to expand our team, enhance our processes, embed new technology, and strengthen our national footprint.

To our internal teams, thank you for leaning in, collaborating, and pushing boundaries. To our broker partners, we are committed to delivering an even better Hollard experience, backed by capability you can trust.

Please send all notifications to: nonmotorsalvage@hollard.co.za

The full process is outlined in the Hollard Insure Claims Framework.

We’re excited to partner with you as we grow Power4 from its infancy into a mature, high-impact initiative. Through open dialogue and collaboration with our Broker teams and Suppliers, we’re confident that we’ll continue to deliver value and resilience across our portfolio.

Let’s keep building – together.