Last word
This message is from the Motor & Non-Motor Claims Procurement Team, which oversees and manages suppliers handling non-motor claims for plumbing, building, loss adjusting, contents replacements, repairs, salvage, autobody repairers, assessors, glass and care hire.
Procurement
This message is from the Motor & Non-Motor Claims Procurement Team, which oversees and manages suppliers handling non-motor claims for plumbing, building, loss adjusting, contents replacements, repairs, salvage, autobody repairers, assessors, glass and care hire.
Fire claims
Fire claims Enhanced focus to TP recoverable fire losses Scroll down Climate change has led to severe fire losses, affecting buildings, livestock, plant and machinery, and stock. These losses inevitably impact our and your bottom line and necessitate improvement of our current claim validation processes. A deep dive into past abandoned claims where a recovery […]
Claims Legal
Claims legal Legal automated bi-weekly updates Scroll down Collaboration with AI to keep brokers informed Our initiative to provide brokers with automated updates commenced in November 2024 and was successfully delivered and implemented on 19 May 2025. Legal webinar – panel discussion The objective of the online webinar was to provide insight into the legal […]
Claims Moments of Truth
Claims Moments of Truth Moments of Truth is Hollard’s initiative designed to assist Brokers in managing claims processes and minimising costs. We are currently developing workflow rules for various business classes, and this edition outlines a few of the many methods used to create an exceptional experience during your clients’ claims journey. Scroll down Straight […]
Power4
Proactive stewardship of our non-motor portfolio Scroll down Following the success of the Power5 initiative, one of our greatest takeaways was the importance of intentional and proactive management of our loss ratios. With that in mind, we are proud to introduce Power4, a strategic initiative launched in FY25 to sharpen our focus on the non-motor […]
Power5
A journey of resilience, partnership, and progress Scroll down Three years ago, we launched the Power5 initiative – a bold and focused response to the mounting pressures facing the Motor Insurance Industry. From the economic aftershocks of Covid-19 to the global ripple effects of the Russia-Ukraine conflict, to intensifying weather events like the 2022 KZN […]
Foreword
It is my pleasure to introduce the first edition of H-ello Claims, a bi-annual publication which details Hollard’s response to the client service and claims cost containment outcomes.